Design of Integrated Business Intelligence System Framework for Insurance Business Processes

Business intelligence is a key means to promote core competence of enterprise. The high construction cost of business intelligence severely limits the popularization and development of business intelligence system. Business process management (BPM) is a key business initiative that enables companies to align strategic and operational objectives with business activities in order to fully manage performance through better informed decision making and action. Effective business performance requires an organization to model and monitor not only its tactics but also its strategies and the assumption on which these strategies are built. Decision making is an important task for enterprise managers, and is typically based on various data sources derived from information systems, such as enterprise resource planning, supply chain management and customer relationship management. Numerous business intelligence tools (BI) thus have been developed to support decision making. Some existing BI tools have several limitations, for example lacking data analysis and visualization capabilities. The aim of this paper is to examine the processes, methodologies and technologies underlying BPM in insurance, the relation between BPM and business intelligence, and to propose a framework for integrating corporate performance management and business intelligence.